Refund policy
Last updated: October 2026
Every NEON SUN piece is made to order for you. Because of this, we can't accept returns or exchanges for change of mind or incorrect size selection. Please check the size guide and review your order carefully before completing your purchase.
Damaged, defective or incorrect items
We take quality seriously. If your order arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery at hello@mamacitaandcrew.com with:
- Your order number
- A clear photo of the item and the issue
We'll arrange a replacement at no cost to you. If a replacement isn't possible, or the replacement also arrives faulty, we'll issue a full refund to your original payment method.
Cancellations
Orders can be cancelled within 2 hours of placement. After that, production has begun and the order can't be changed.
Lost or undelivered orders
If your order hasn't arrived within the estimated delivery window, contact us and we'll investigate with our production and delivery partners. If an order is confirmed lost, we'll arrange a replacement or refund.
Refund timing
Approved refunds are processed to your original payment method within 5–10 business days. Your bank may take additional time to post the credit.
Contact
Email: hello@mamacitaandcrew.com. We aim to respond within 2 business days.